Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can expect your order within 3 to 5 working days. For Any Query related to tracking of your order please call us on our toll free No. 800873738637
To create your account please visit: https://vbrandgallery.com/my-account/
Please visit Edit-Address Page to edit your Shipping and Billing Address. If order is places then please contact us we will do the needful.
You will receive the status of your order through the Email Provided while purchasing. But if you want to know more in detail. you are always welcome to call us.
No, We don’t save your credit card information with us. And we only use authorized and approved Payment Gateways.
Our Prices are Inclusive of 5% VAT.
Right now we ship only in United Arab Emirates. But we always want to expand and want our products to reach you. Always contact us with your desired location and we will do our best to deliver you the best products.
The Size of package depends on the number of quantity ordered. As we always strive to make shipping feasible.
If you need to swap an item
Returns and Exchanges
Please contact our customer service representative with your order id & Please Don’t open the packaging of the wrong product. We will change it immediately.
Please contact us with the images of the damaged product and your order details. We will provide you with the best solution.
Before sending the return please schedule a pick up with our customer care representative and our courier service will pick the return from your doorsteps.
We are always available over a phone call. Contact us at our Toll Free Number: 800873738637
Our Courier company will always call you before delivering the product and you can inform them about the issue. This will cause a delay of 1 Day but you will receive the product at your desired address. And you can always reach out to us to better assistance.
Please be informed to make any changes in the order and cancelation of order contact our Customer Service Representative.
We cannot be sure if the product will be back in stock. It depend on the product you want to pre-order. but you can always leave us a message but your desired product and when it is back in Stock, We will contact you.