The service ‘Click and Collect’ includes no extra cost apart from the initial purchase price.

Delivery service will not be available while placing the order under the Click and Collect service.

The Click and Collect service doesn’t support Cash on Delivery, and all payments has to be done online via credit or debit cards while placing the order.

Once an order is placed, your time and place of pickup will be communicated to you and rescheduling the same later is not possible.

Once the order is made online, you’ll receive an order confirmation e-mail.

Once the order is prepared, you’ll receive a second e-mail and SMS confirmation.

You will receive a third and final email and SMS confirmation when the order is ready for collection and you may collect your package based on the date confirmed by you on the day of purchase.

Kindly refrain from visiting the collection point before receiving the final email or SMS confirmation that their order is ready to be picked up. For any special requirements, please contact our E-Commerce customer care at +971 800 873738637.

Keep in hand any proof of ID for reference (Emirates ID, license, passport etc.).

Once in the store, our professionals will be more than happy to help you with the further proceedings with the presentation of the email confirmation received.

If some other person is authorized by you to collect your order, you will have to forward the email or SMS confirmation to the person and we will take that as an official authorization.

The retail stores act as sole collection points and not feedback or complaint desks for the Click and Collect service. For any enquiries or feedbacks, please get in touch with our customer care at +971 800 873738637 or send us an e-mail at sales@vperfumes.com